Shipping policy
At Auven, we are committed to delivering your orders with speed, care, and reliability. Please review the details below for a clear understanding of our shipping process.
1. Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be handled on the next working day.
2. Delivery Time
-
Within Egypt: Delivery typically takes 2–5 business days.
- Fully customized orders: Delivery typically takes 5–10 business days.
- International Orders (if available): Estimated delivery is 7–14 business days, depending on the destination.
3. Shipping Fees
Shipping costs are calculated at checkout based on your location and order details.
From time to time, Auven may offer free shipping promotions, which will be announced on our website or social media accounts.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to follow your shipment in real time.
5. Delivery Information
Please ensure that your address and contact details are accurate when placing your order.
Auven is not responsible for delivery issues caused by incorrect or incomplete information.
6. Shipping Delays
While we partner with reliable courier services, delays may occasionally occur due to factors beyond our control, such as weather conditions, logistics issues, or customs procedures for international shipments.
We will always do our best to keep you informed.
7. Damaged or Lost Orders
If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the package and product.
In the rare case of a lost shipment, Auven will coordinate with the courier to resolve the issue or arrange a replacement.
8. Contact Us
For any shipping-related inquiries, feel free to reach out:
WhatsApp: 01100555514